Refund policy
We want you to love what you order from Oaklee. If something isn't right, here's how returns and refunds work.
30-day returns
You can return most items within 30 days of delivery. To be eligible, items must be unused, in their original condition and packaging, and include all parts and accessories that came with them.
How to start a return
- Contact us through our Contact page with your order number and the reason for your return.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as we can't accept returns we haven't arranged.
- Pack the item securely and send it back using a tracked shipping method.
Return shipping costs
Return shipping is paid by the customer, unless your item arrived damaged, faulty or not as ordered. In those cases, we cover the cost.
Damaged, faulty or wrong items
Please inspect your order when it arrives. If anything is damaged, faulty or incorrect, contact us within 7 days of delivery with your order number and a photo or short video of the issue. We'll make it right with a replacement or a full refund.
Exchanges
Want a different colour or version of the same item? Contact us within 30 days of delivery and we'll help you exchange it, subject to availability.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund. Original shipping charges are not refundable unless the return is due to our error.
Items we can't accept
We can't accept returns of items that have been used, damaged through misuse or are missing parts, or of consumables and personal-care items once opened, such as oils, candles or cosmetics. Gift cards and items marked as final sale are not returnable.
Questions
Reach us any time through our Contact page.